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Terms & Conditions

General Overview

By accessing planetgreenaustralia.com.au, you agree to these Terms and Conditions, which govern the use of our website, services, and purchases.

Eligibility for the VEU Program

  • Australian Upgrade Solutions is a Scheme Participant working with Accredited Providers under the Victorian Energy Upgrades (VEU) Program, offering services to eligible consumers.

  • Customers must confirm eligibility before engaging in services or accessing VEU benefits.

Privacy and Data Protection
We collect and process customer data in compliance with the Australian Privacy Principles (APPs). Personal information is handled securely as per our Privacy Policy.

Modifications and Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia and may be updated periodically. Continued use of the website implies acceptance of updated terms.

Services and Responsibilities

Products and Services

  • All pricing is listed in AUD and may change as needed. Products and services comply with VEU guidelines.

  • Installation of upgrades (e.g., lighting, heating) is conducted by licensed professionals to ensure quality and safety.

User Responsibilities

  • Customers must provide accurate information, especially regarding VEU eligibility.

  • Products and services must be used sustainably and in accordance with VEU program criteria.

Insurance Coverage
Australian Upgrade Solutions provides:

  • Public Liability Insurance: Covers damages during service provision.

  • Product Liability Insurance: Protects against defective products.

  • Workplace Compensation Insurance: Covers employees for job-related injuries.

Payments, Delivery, and Limitations

Pricing and Payment

  • Payments for non-VEU services are processed securely and charged in full.

  • VEU-related upgrades may involve partial or full-funded discounts.

Shipping and Delivery

  • Products eligible for VEU upgrades will be delivered within estimated timeframes, with updates on delays.

  • Installation appointments are scheduled based on availability and location.

Limitation of Liability

  • Australian Upgrade Solutions is not responsible for indirect losses or damages due to misuse of products.

  • Liability is limited to requirements under the law or the VEU program.

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