Privacy Policy

Legal disclaimer

Use of Site: By accessing and using this Site, you agree to the terms outlined in this Privacy Policy. This document governs how we collect, use, and share personal information.
Data Collection: We collect information for specific purposes, such as delivering services, responding to inquiries, processing VEU Program benefits, and complying with legal obligations.
Disclosure: We do not sell, rent, or trade personal data. Your information may be disclosed to trusted service providers or regulatory bodies like the Essential Services Commission (ESC) for VEU compliance, or when required by law.
Data Security: While we implement robust safeguards to protect your personal information, we cannot guarantee absolute security due to the nature of internet transmissions.

Information Collected:

Personal Details: Name, email, phone number, and other details provided through Site forms.
Technical Data: IP address, browser type, operating system, and website interaction data.
Cookies: Data collected through cookies to improve the user experience.
VEU Program Information: Specific data required for creating Victorian Energy Efficiency Certificates (VEECs).

How We Use Your Information:

To provide and maintain the Site and its features.
To respond to inquiries and process requests.
To deliver personalized experiences and communicate updates or promotions (with your consent).
To comply with legal and regulatory requirements, including VEEC creation under the VEU Program.
Cookies and Tracking: Cookies enhance your browsing experience. You can manage cookies through browser settings, though disabling them may limit Site functionality

You have the right to:

Access Information: Request access to the personal information we hold about you.
Correct Data: Request corrections if your personal data is inaccurate or incomplete.
Withdraw Consent: Withdraw consent where data processing relies on your approval.
File Complaints: Lodge complaints with relevant authorities, such as the Office of the Victorian Information Commissioner (OVIC), if you believe your privacy rights have been violated.

To exercise your rights or inquire about data handling, please contact us at: